5.3.1 Where you are a consumer (i.e. not purchasing goods on behalf of a business) you have the right to cancel your order within 14 days without giving any
reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical
possession of the last good or piece of your order.
5.4.2 To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e.g. a letter sent by post, fax or e-mail). Please see our
contact details below. You may also use our returns form, but it is not obligatory. The returns form is on the reverse of your delivery note. You can electronically fill in and
submit the returns form on our website Returns Form. If you use
this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
5.4.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has
MUSTO Internet Returns
Unit 4 Juniper West
Fax:(0)1268 491 440
You can also contact our Customer Services Team by telephone on +44 (0)1268495824 (any time between 9am and 5pm BST Monday to Friday, excluding
5.6.1 If you cancel your order, we will reimburse to you all payments received from you, including the costs of delivery (except for any supplementary costs arising
if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will refund any postage you pay to return a product only when the
product is faulty or damaged, not when a product is simply unwanted.
5.6.2 We will make the reimbursement without undue delay, and not later than:
(a) 14 days from the day you return any goods supplied if dispatched before cancellation, or provide evidence that you have returned them; or
(b) if there were no
goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
5.6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you and we have expressly agreed otherwise; in any event,
you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent
back the goods, whichever is the earliest.
5.6.4 If the goods were dispatched, you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your
cancellation from your order to us. The deadline is met if you send back the goods before the period of 14 days has expired. In the case of non-UK and non-EU Customers, you must
use our preferred courier, who delivered your order.Please ensure you return your unworn goods, as sold, with all the original packaging, tags and labels. Items packaged in a
box, e.g. footwear, must be returned as they arrived, for protection. Please do not apply the Returns label directly to the product packaging.
5.6.5 We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation, should you be concerned that your
parcel maybe lost or damaged in transit to us.
5.6.6 The goods should not be worn, washed or damaged in any way. Returns for swimwear will only be accepted if the items are unworn and in their original condition. You are
only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the
5.6.6 We do not accept responsibility for any goods returned to us that are damaged or lost in transit.
5.6.7 Online Purchases (International Customers): If you would like to return or exchange an item, please email Customer Services in the first instance. Our Customer Services
will email you a Return Authorisation and advise you on how to arrange the Return with our shipping partner. You must use our preferred courier, who delivered your order. Please
note that applicable Tax & Duty are non-refundable.
Online purchases cannot be returned to any stores. All returns of non-faulty products are returned at the
customer’s cost. There is no need to contact us prior
to returning your goods.
a) any breach of contract; and
b) any representation, statement or tortious act or omission (including negligence) arising under or in connection with our Contract.
a) death or personal injury resulting from negligence; or
b) fraud or fraudulent misrepresentation; or
c) any other liability which may not be lawfully excluded.
a) loss of income or revenue;
b) loss of profits or contracts;
c) loss of opportunity
d) loss of goodwill;
e) loss of business;
f) loss of anticipated savings; or
g) indirect or consequential loss of any kind; However arising and whether caused by tort (including negligence), breach of contract or otherwise.
With over 50 years of heritage in cutting-edge performance apparel, we are the world's leading offshore sailing brand and a British leader in shooting and equestrian sports. Find no-compromise gear for sailing, shooting, riding and active sports.