Returns & Exchanges

 

United Kingdom & Europe Returns and Exchanges

International Returns and Exchanges

  

United Kingdom & Selected European Countries - Returns and Exchanges

We offer a free returns service within the countries listed below: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom.

We understand that from time to time you may need to exchange or return an item and are happy to help you choose something else, or offer a full refund. Should you wish to contact Customer Care about your exchange or refund you will need your order number, this can be found on your order confirmation email or in your account.

Faulty items may be returned at any time. This does not affect your statutory rights.

 

Returning Online Orders

Please return your unworn item(s), in a saleable condition within 28 days of purchase. Items packaged in a box, e.g. footwear, must be returned as they arrived, for protection. Returns for swimwear will only be accepted if the items are unworn and in their original condition. To return an item:

  1. Register your return using the form below
  2. Place the item(s) you wish to return in the reusable packaging along with the returns slip
  3. Use the pre-paid self-adhesive returns label, found on the front of the Despatch Note to address your parcel.
  4. Drop your parcel off at any UK post office ensuring to get a receipt as proof of postage.
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Please note: Online purchases cannot be returned to any stores.

  

Musto UK Click & Collect orders

Click and Collect orders cannot be exchanged or refunded in-store. Please return following the instructions for online orders above.

Corporate Sales

Please contact your representative. Returns are normally only accepted on faulty items.

 

Full details of our returns and cancellation policy can be found in our terms and conditions.




 

International Returns and Exchanges

We are committed to selling high quality products that we hope you'll enjoy using. We understand that from time to time you may need to exchange or return an item and are happy to help you choose something else, or offer a full refund.

Faulty items may be returned at any time. This does not affect your statutory rights.



 

How to return an item:

Please return your unworn goods, in a saleable condition within 28 days of purchase. Items packaged in a box, e.g. footwear, must be returned as they arrived, for protection. Returns for swimwear will only be accepted if the items are unworn and in their original condition.

In order to return an item please obtain a Return Merchandise Authorization (RMA) form and returns label using our returns portal. Alternatively you can request a return via email, please ensure you put your order number and email address associated with the order in the email.

   

Any shipping costs, Taxes and/or Duty applicable to your order are non-refundable. Please note that returns sent without a valid RMA form may not be refunded for the full amount.



 

Exchanging Online Orders

We’re sorry that your items weren’t as expected. If you require a different size or style please place a new order and return your unsuitable item(s) using the returns service detailed above.

Full details of our returns and cancellation policy can be found in our terms and conditions.