Cookies

Musto Limited ("Musto/we/us";) is committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the information we collect when you visit our website, including through the use of "cookies". This policy is the first stage of achieving privacy compliance for all visitors to our site. The detail contained on this page is provided to ensure you are fully aware of the cookies we use, explains what cookies are, how we use them and where available, how you can change or delete them.

We are currently examining all elements of our web operations and working to meet the EU guidelines relating to protecting your privacy online. We want you to be confident in using our site, and for you to be more than satisfied that your privacy is of utmost importance to us. If you have any further queries, please contact us at:

customer.services@musto.com.

For information on how your information is collected and used by Musto generally, please see our Privacy Policy.

How we use Cookies

We use cookies on musto.com to enable various types of functionality and to better understand how people use our website. This allows us to offer you the best possible experience. Some examples are that they allow us remember whether you are logged in to the site, to remember what items you had in your shopping basket and to serve content tailored specifically for you. Cookies are used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on the products you looked at while on our site.

Your privacy is important to us. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser (see below). However, if you do not allow cookies on your computer you will not be able to make purchases on our site.

What are Cookies?

Cookies are pieces of computer code that allow small amounts of information to be passed from your internet browser to our web server. They allow websites to recognise your PC, mobile, tablet or other device as you browse.

Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Depending on the type of cookie we use, cookies also allow us to make our website more user-friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our website.

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses.

Turning off and deleting cookies

Most web browsers will provide the option to turn off, or disallow cookies. How you do this depends on the web browser you're using. Instructions for disallowing cookies can usually be found in the browser's 'Help' menu. Note that in common with most other transactional websites, refusing cookies via your web browser will mean that you are unable to make a transactional purchase on the Musto website. You will also find that the functionality of many other websites and services will be affected. Cookies can be deleted using your web browser. However, unless they are disallowed they will be re-applied the next time you visit a website.

What Cookies do Musto Use?

There are two types of cookie that may be used during your visit to a Musto website:

  1. Session cookies

  2. Session cookies are deleted after each visit to our site. For example, when you are browsing a Musto’ site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. It is session cookies that allow you to add an item to the basket and then move through the checkout. Disallowing these cookies via your web browser will mean you are unable to place an order on this site.

  3. Persistent cookies

  4. Persistent cookies remember you for a set period of time. On your first visit to a Musto site, you will be presented with a default view. Over time, the version of the site you see may change, as persistent cookies remember items you have previously viewed, preference changes you have made, or whether you logged into or out of your account while browsing.

By using our website, you agree that we can place these types of cookies on your device.

Types of Cookies

Necessary

These cookies are important to the underlying operation of the website, supporting important functionality such as shopping baskets and the technical operation of the website to ensure it performs how you would expect.

Site Experience

These cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc.

Performance & Operation

These cookies are used in the management of the site and include recording visitor numbers and other web analytics.

Anonymous Site Tracking for Marketing

These cookies are used to track our visitors across the Musto website. They can be used to build up a profile of search and/or browsing history for every visitor.

Targeted Advertising For Marketing

These cookies are used to track browsing habits and activity. We use this information to enable us to show you relevant/personalised marketing content.

Musto Marketing Cookies

Musto work with several partners who serve advertisements or present online offers on our behalf. Most of these third party marketing partners use both session and persistent cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. All data collected by third party cookies is anonymous and will never contain your name, address, telephone number, email address or payment details. Musto will never disclose your personal details to third parties without your permission. Details of our partners’ cookies can be found in the latest cookie audit below.

3rd Party Cookies

When you visit musto.com you may notice some cookies that aren't related to Musto Limited. If you go on to one of our web pages that contain embedded content, for example from YouTube, you may be sent cookies from these third party websites. We don't control the setting of these third party cookies, so we suggest you check the relevant third-party websites for more information about their cookies and how to manage them.

We advertise on 3rd party websites (which use their own cookies) to allow us to track traffic back to the source. Our advertising distribution network is called Double Click (owned by Google). Any of our banners that you see on the web are operated and distributed through the Google network. If you click or see these banners, a cookie will be set on your browser.

Our affiliate network is called Affiliate Window and we also use a review partner called Bazaarvoice (which assists in the management of our comments and reviews section at the bottom of all our product pages).If you have subscribed to our newsletter you will receive emails via our email service provider Smartfocus. This tool will set cookies on your browser if you click on an email from us.

If you take the opportunity to share musto.com content with friends through social networks such as Facebook and Twitter you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Further information about Cookies

If you'd like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window, please note that we can't be responsible for the content of external websites).

Musto Cookies

Below is a list of the cookies we use from the latest audit (April 2018), and what we use them for:

Necessary

These cookies are important to the underlying operation of the website, supporting important functionality such as shopping baskets and the technical operation of the website to ensure it performs how you would expect.

Cookie Term Host Party Description Opt-Out
__cfduid 1 year Cloudflare First Used to identify trusted web traffic on a shared or public IP address and apply security settings on a per-client basis.
uuid 1 year cquotient First Contains a randomly generated ID. Lets the website keep track of your session, without them the website wouldn't be able to treat you as an individual.
incap_ses_ Session Global-E Third Global-E, our International Shipping partner, use cookies to remember your preferences, keep track of your session and allow you to use the International checkout.
visid_incap_ 1 year Global-E Third Global-E, our International Shipping partner, use cookies to remember your preferences, keep track of your session and allow you to use the International checkout.
GlobalE_DataPROD 7 Days Global-E Third Global-E, our International Shipping partner, use cookies to remember your preferences, keep track of your session and allow you to use the International checkout.
GlobalE_Tags_Data Session Global-E Third Global-E, our International Shipping partner, use cookies to remember your preferences, keep track of your session and allow you to use the International checkout.
PHPSESSID Session Musto First Preserves user session state across page requests. Used for maintaining a logged-in status for a user between pages.
__cq_dnt Session Musto First This is a "Do not track" cookie set by your browser settings to inform the Musto website what cookies to allow or disallow tracking. https://allaboutdnt.com/#adjust-settings
sid Session Musto First Contains encrypted records of a user’s account ID and most recent sign-in time as well as country and language preferences.
dw_cookies_accepted Session Musto First This cookie is used to record if a user has accepted the use of cookies on musto.com.
dw_dnt Session Musto First This is a "Do not track" cookie set by your browser settings to inform the Musto website what cookies to allow or disallow tracking. https://allaboutdnt.com/#adjust-settings
SESS Session Musto First Preserves users states across page requests.

Site Experience

These cookies are used to support your experience on the site and include user-selected options, site navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies.

Cookie Term Host Party Description Opt-Out
_ga 2 years Google Inc First This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier.
_gat Session Google Inc First This cookie is used to throttle the request rate - limiting the collection of data during high traffic periods.
_gid Session Google Inc First This cookie is used to distinguish users
NID 29 Days Google Inc First The NID contains a unique ID Google uses to remember your preferences and other information, such as your preferred language etc.
PREF 2 years Google Inc First This cookie remembers basic preferences, such as choice of language, format of search results, how to display information.
mm_ 5 years Mention Me Third Used to collect statistical data of user-defined parameters in Maxymiser Analytics.
__cq_bc 29 Days Musto First Enables tracking of anonymous or logged in users to measure and improve performance, and also supports personalisation of site content.
__cq_uuid 1 year Musto First Enables tracking of anonymous or logged in users to measure and improve performance, and also supports personalisation of site content.
cqcid Session Musto First Enables tracking of anonymous users to measure and improve performance, and also supports personalisation of site content.
cquid Session Musto First Enables tracking of known or logged in users to measure and improve performance, and also supports personalisation of site content.
recentlyViewedItems 29 Days Musto First This cookie is used for collecting a list of recently viewed items for the purposes of displaying "recommended items" panel.
dw_locale_setting 3 months Musto First This cookie is used to record the preference of a users locale, and language on the Musto website.
v3 Session Pinterest Third Used for tracking Pinterest shares

Performance & Operation

These cookies are used in the management of the site and include customer surveys, recording visitor numbers and other web analytics. Limited identifiable data may be collected.

Cookie Term Host Party Description Opt-Out
BVID 1 year BazaarVoice First Used by our product review software Bazaarvoice to recognise you when you review a product. https://www.bazaarvoice.com/uk/legal/privacy-policy/#optout
BVSID Session BazaarVoice First Used by our product review software Bazaarvoice to recognise you to remember choices you make such as your user name, language or the region you are in. https://www.bazaarvoice.com/uk/legal/privacy-policy/#optout
bvf_ Session BazaarVoice Third Used by our product review software Bazaarvoice to recognise you when you come to the site, making it easier for you to review a product. https://www.bazaarvoice.com/uk/legal/privacy-policy/#optout
BVImplmain_site Session BazaarVoice Third Used by our product review software Bazaarvoice to recognise you when you come to the site, making it easier for you to review a product. https://www.bazaarvoice.com/uk/legal/privacy-policy/#optout
nlbi_ Session Global-E Third Global-E is our 3rd party International Shipping partner, they use cookies to keep track of your session and allow products to be purchased in the International checkout.
__utmvboEuilLoB Session Global-E Third Used to track international customers using the Global-E checkout
___utmvboEuwIcaB Session Global-E Third Used to track international customers using the Global-E checkout
VISITOR_INFO1_LIVE 6 months Youtube/Google Inc Third Tries to estimate the users' bandwidth on pages with integrated YouTube videos.
__utma Persistent Google Inc First Keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was.
__utmb 30 minutes Google Inc First The utmb and utmc cookies work together to calculate how long a visit takes.
__utmc 30 minutes Google Inc First The utmb and utmc cookies work together to calculate how long a visit takes.
__utmz 6 months Google Inc First This cookie keeps track of where the visitor came from.
JSESSIONID Session Musto First This cookies is used to maintain an anonymous user session by the server.
sc.ASP.NET_SESSIONID Session Musto First This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a web site.
BVBRANDID 1 year Musto First Lets the website keep track of your session.
BVBRANDSID Session Musto First Lets the website keep track of your session.
dwac Session Musto First This cookies informs our Analytics software of on-site behavior in order to drive improvement.
dwcustomer 6 months Musto First This cookies informs our Analytics software of on-site behaviour for registered customers in order to drive improvement.
dwanonymous 6 months Musto First Used to distinguish one anonymous customer from another.
dwpersonalization 6 months Musto First This cookie enables us to show different versions of the same page to unique customers.
dwsecuretoken Session Musto First Any https traffic is handshaked against this cookie to prevent session spoofing
dwsecure Session Musto First Requests id to avoid any highjacking of a secure session.
dwsourcecode Session Musto First Used to distinguish one customer from another who has come to the website from a source code identifier.
dwsid Session Musto First Lets the website keep track of your session.
__cq_seg 29 days Musto First Contains segment information for personalized search.
cq.anchor Session Musto First Contains the anchor product(s) for Recommendations carousel.
cq.viewCategory Session Musto First Contains products from the last viewed category page.
__Analytics-Start Session Musto First Used to action the start of Analytical tracking on Salesforce Commerce Cloud Analytics.
weird_get_top_level_domain Session Musto First Cookie used to detect the root domain on the page, deleted immediately after use.
sc.ASP.NET_SESSIONID Session SessionCam Third This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a web site.
sc.UserId 1 year SessionCam Third The SessionCam reporting console can re-sort recorded sessions by unique visitor. This means that multiple visits from the same unique visitor over a selected date/time range can be aggregated.

Anonymous Site Tracking for Marketing

These cookies are used to track our visitors across the Musto website. They can be used to build up a profile of search and/or browsing history for every visitor. Identifiable or unique data may be collected internally. Anonymized data may be shared with third parties.

Cookie Term Host Party Description Opt-Out
c 1 year Bid Switch Third Regulates synchronisation of user identification and exchange of user data between various ad services. http://x.bidswitch.net/opt-out
tuuid 1 year Bid Switch Third Registers whether or not the user has consented to the use of cookies for the purpose of advertising with this host. http://x.bidswitch.net/opt-out
tuuid_lu 1 year Bid Switch Third Registers when the last time the customer updated their preferences for the purpose of advertising with this host. http://x.bidswitch.net/opt-out
CMDD Session Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
CMID 1 year Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
CMPRO 2 Days Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
CMPS Session Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
CMRUM3 1 year Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
CMSC Session Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement.. http://casalemedia.com/
CMST Session Casale Media Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. http://casalemedia.com/
IDE 1 year Double Click Third Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads. https://policies.google.com/privacy?hl=en#infochoices
test_cookie Session Double Click Third Used to check if the user's browser supports cookies.
1P_JAR 29 Days Google Inc First This cookie is a Google advertising cookie used for user tracking and ad targeting purposes. https://adssettings.google.com/anonymous
ads/ga-audiences Session Google Inc Third Used by Google Ad Words to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour.
ads/user-lists/ Session Google Inc Third Unclassified
um 3 months Improve Digital Third To enable the bidding process on an advertising campaign.
umeh 3 months Improve Digital Third To enable the bidding process on an advertising campaign.
tuuid 3 months Improve Digital Third Registers whether or not the user has consented to the use of cookies for the purpose of advertising with this host. https://www.improvedigital.com/opt-out-page/
tuuid_last_update 3 months Improve Digital Third Registers when the last time the customer updated their preferences for the purpose of advertising with this host. https://www.improvedigital.com/opt-out-page/
KRTBCOOKIE_ 3 months Pubmatic Third Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. https://pubmatic.com/legal/opt-out/
PUBMDCID 3 months Pubmatic Third This cookie stores an ID for the applicable PubMatic data center that is used to display an advertisement in the user’s browser. https://pubmatic.com/legal/opt-out/
PugT 3 months Pubmatic Third This cookie tracks when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store. https://pubmatic.com/legal/opt-out/
_uetsid Session Microsoft Inc First Microsoft Bing Ads Universal Event Tracking (UET) to track session.
MUID 1 year Microsoft Inc Third Used by Microsoft as a unique user identifier. It can be set by embedded microsoft scripts.
MUIDB 1 year Microsoft Inc Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement.
i 1 year OpenX Third These cookies are used to deliver adverts more relevant to you and your interests and to limit the number of times you see an advertisement. https://www.openx.com/legal/interest-based-advertising/
c Session Rubicon Third Regulates synchronisation of user identification and exchange of user data between various ad services.
khaos 1 year Rubicon Third Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, for optimising ad display.
put_ 29 days Rubicon Third Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, for optimising ad display.
rpb 29 days Rubicon Third Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, for optimising ad display.
rpx 29 days Rubicon Third These cookies are used to deliver adverts more relevant to you and your interests and limit the number of times you see an advertisement.
id 1 year Yield Lab Third Registers a unique ID that identifies a returning user's device. http://www.yieldlab.com/elements/privacy/?L=1
YSC Session Youtube/Google Inc Third Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Targeted Advertising For Marketing

These cookies are used to track browsing habits and activity. We use this information to enable us to show you relevant/personalised marketing content. Using these types of cookies, we may collect personally identifiable information and use this to display targeted advertising and/or share this data with third parties for the same purpose. Any activity tracked and recorded using these cookies maybe shared to third parties.

Cookie Term Host Party Description Opt-Out
fr 3 months Facebook Third Tracking cookie for Facebook for the purpose of targeted advertising.
tr Session Facebook Third Tracking cookie for Facebook for the purpose of targeted advertising.
mm_allocation 5 years Mention Me Third Used to keep track of which referral offers you are participating in with Mention-Me.
mm_id 5 years Mention Me Third This is our tracking ID which serves to identify any unique browser using our referral flow.
mm_offer_frequency 5 years Mention Me Third Used to keep track of how many times you have seen a referral offer to limit how many times you see it.
mm_overlay_suppressed 5 years Mention Me Third Used to suppress a corner peel promotion for Mention Me if the ‘x’ is clicked.
mm_conversion_message_suppressed 5 years Mention Me Third Used to suppress a conversion message if the ‘x’ is clicked.
guest_id 2 years Twitter Third Collects anonymous data related to the user's visits to the website to personalise and improve the Twitter service.
personalization_id 2 years Twitter Third Allows the Twitter Sharing functionality.
i/adsct Session Twitter Third Conversion Tracking for Twitter.