UK Delivery Information
Standard Delivery UK
|Delivery Options||Price||Usual timing|
|Standard UK Delivery - orders over £50 (Anywhere in the UK, excluding PO Boxes and BFPO addresses)||Free||Orders placed before 10.00 AM CET will usually arrive within 2-6 working days, Monday to Friday, excluding public holidays|
|Standard UK Delivery - orders under £50 (Anywhere in the UK, excluding PO Boxes and BFPO addresses)||£6.50||Orders placed before 10.00 AM CET will usually arrive within 2-6 working days, Monday to Friday, excluding public holidays|
|Express Delivery (Anywhere in the UK, excluding PO Boxes and BFPO addresses)||We are not offering express delivery at this time. We apologise for the inconvenience.|
Orders placed for delivery within the UK can only be paid for in pounds (£) by credit/debit card.
European Delivery Information
We can deliver anywhere in the countries listed below, excluding PO Box addresses.
If you live outside of the European countries list below, please see our rest of world delivery options.
Standard Delivery EU
|Delivery Option||Price||Usual timing|
|Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands & Spain||€7.00
FREE when you spend €55 or more
|Orders placed before 10.00 AM CET will usually arrive within 2-6 working days, Monday to Friday, excluding public holidays|
|Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine & Vatican City State (Holy See)||Calculated at checkout|
Rest of World Delivery Information
Using our Global Shipping Partner Global-E, we now ship to over 200 destinations, in over 60 currencies and offer over 40 different payment methods depending on your shipping country. Please ensure you select your shipping country, this will ensure you pay for your order in the correct currency. You will be able to do this at any point of your browsing stage by using the country switcher at the top of the page.
Total Cost of Buying and Shipping Musto Products
You will have complete information on the cost of cross-border shopping and shipping before you make your purchase, this will be calculated in the checkout. Where applicable the total cost includes:
- The product purchase price (including all applicable local taxes and handling fees);
- Customs duty, import tax and any local clearance fees applicable for your country;
- International shipping charges to your designated delivery address;
- Carrier surcharges
You will have the convenience of paying for the product and the cross-border delivery in a single checkout on the Musto.com website. The total cost is guaranteed - It is all pre-calculated and pre-paid so you won’t receive any bills from the shipping company or a customs invoice.
Most Musto products can be shipped internationally. However, a few of the items on the website are not available to international customers because they cannot be safely shipped by air due to the fact that they are toxic or may catch fire or explode during shipment. This category includes products such as aerosols, and cleaning and waterproofing substances.
Duty and Tax
Any duties or taxes for your order will be shown clearly to you at checkout. If any taxes or duties are applicable to your order you will have the option to pay for these at checkout or pay for them upon delivery to your destination country.
Your shipping options will be clearly shown to you at checkout along with the costs applicable for each service available which will vary from country to country.
Delivery times will vary depending on the destination country and service chosen. Delivery times will be clearly shown to you during the checkout phase of your order. This delivery time is an estimate and not a guarantee.
If you need to return a product to Musto for any reason relating to the product (e.g. product has a defect, wrong size, different colour, not the product you ordered), you need to contact Musto Customer Services. See the Musto Returns Policy on the site and the paperwork included with your order.
Note that, in the case of a product return shipment, it is not possible to obtain a refund of any applicable tax and duty paid to your country’s customs authorities.
Loss or Damage During Shipment
Occasionally a package may be lost or damaged during international shipment no matter how carefully it is handled. Fortunately, it doesn’t happen very often. If you believe that your order is lost or damaged, please contact our customer service team and they will support you with your enquiry.
Questions About Cross-Border Shipping?
Please contact Musto Customer Services if you have any questions about cross-border shipping in general, or specifically about the shipping of your purchases.