Please first check our FAQs page to see if your question has already been answered. Alternatively, you can contact us via email, phone or post.
Please note that on 06.12.2019, 13.12.2019 & 20.12.2019 our customer care team will have limited phone support between 12:00-18:00 CET.
To get in touch during these hours please email firstname.lastname@example.org or use the form below.
Our Customer care team hours are 09:00 to 17:00, Monday to Friday (excluding public holidays).
Holiday Customer Care Hours
Monday 23rd December: 09:00 to 17:00
Tuesday 24th December: 09:00 to 12:00
Wednesday 25th December: CLOSED
Thursday 26th December: CLOSED
Friday 27th December: CLOSED
Monday 30th December: 09:00 to 17:00
Tuesday 31st December: 09:00 to 12:00
Wednesday 1st December: CLOSED
Thursday 2nd December: 09:00 to 17:00
Call: +44 (0)1158 962387
For security and training purposes, calls may be recorded and monitored.
Please send your enquiry to the below address and mark the envelope with the name of the appropriate department, e.g. Customer Services, Marketing.