The Musto Price Promise
We promise to match the price of any current season products sold elsewhere at a lower price.
You want to know you are getting the highest quality Musto products at the best price, so we are now promising to price match on new products from the current season.
If you do find the same individual product, in the same size, colour and currency, sold with the same service conditions, we will match the price. We can match it before you buy, or refund the difference for up to 28 days after your purchase.
We want you to have every confidence in buying directly with Musto. We pride ourselves on the quality of our products and customer service. That’s why we give you the flexibility to shop at our retail shops, on our website (where you get free returns), or by calling our UK based Customer Services team. We are always ready to help.
Requesting a Price Match
Before you buy:
Buying from Musto.com
Please email customercare.uk@musto.com with the following details and a member of the team will contact you within 24 hours (Monday to Friday 9am-5pm GMT):
- Your name
- Your phone number and preferred method of contact
- Name of retailer where you have found the lower cost product
- A copy of the below table with all fields filled out
| Musto.com | Competitor Website/Store | |
|---|---|---|
| Website link to product | ||
| Product name | ||
| Product size and colour | ||
| Product price | ||
| Delivery country | ||
| Delivery cost | ||
| Returns cost |
Buying in one of our Musto stores
When you visit the store please have the following information for the Musto staff member to review:
- Name and location of retailer where you have found the lower cost product
- Product name and, if possible, a barcode or style number
- Product size and colour
- Price at which the other retailer is selling that product
After you have purchased:
Purchased from Musto.com
Please email customercare.uk@musto.com with the following details and a member of the team will contact you within 24 hours (Monday to Friday 9am-5pm GMT):
- Your name
- Your phone number and preferred method of contact
- Order number
- Date of purchase
- Name of retailer where you have found the lower cost product
- A copy of the below table with all fields filled out
| Musto.com | Competitor Website/Store | |
|---|---|---|
| Website link to product | ||
| Product name | ||
| Product size and colour | ||
| Product price | ||
| Delivery country | ||
| Delivery cost | ||
| Returns cost |
Purchased from one of our Musto stores
If you purchased your item in one of our Musto stores, please contact that store to make your price match request. You will need to provide them with the following details:
- Name and location of retailer where you have found the lower cost product
- Date that you found the lower cost product
- Product name and if possible a barcode or style number
- Product size and colour
- Price at which the other retailer is selling that product
Terms and Conditions
How we will match
The product
We only match current season product.
We update our products twice per year. Once in the Spring/Summer season and again in the Autumn/Winter season. The full price products on our website and in our Musto retail shops are always the newest version available; this is what we refer to as ‘current season’. We will only price match current season products, not items on sale or from previous seasons, or products on auction websites such as Ebay.
The price
We match prices that have been displayed publicly either in a shop or on a competitor's website.
The price has to apply to an identical individual product in terms of make, model, size, colour and season. We match bundles only on a case by case basis, and we don't match special prices only available to certain customers – such as negotiated prices or prices for groups like account holders or club members. We don't match discounts with voucher codes.
The service
We carry a wide range of lines, and the competitor has to have the line actually in stock (rather than available only to order) for us to match the price. When purchasing online, we ask that the competitor is able to deliver in equivalent timescales to us. We'll take delivery and return charges into account when comparing prices. Our standard delivery service is free in the UK on orders over £50.