At Musto we strive to create premium garments that really last. You can take Musto with you on your adventures again and again and again! Because we believe our products should last, we have been offering service and repairs since the beginning in 1964. So, if it’s broke, lets fix it!
Repairs at Musto
Repairs made necessary by normal wear and tear or accidental damage can usually be carried out through the Musto Repair Service. The average turnaround time is between 14 to 28 days. All repairs are carried out by our fully qualified repairs team based in our Essex Office. At this time, we unfortunately are unable to carry out repairs on footwear and luggage.
WHAT DO I HAVE TO DO?
Please contact our Customer Service Team, they will assess your needs and guide you through the Repairs Process. Before calling, make sure you have the following information ready:
Product Code (the product code can be found inside the wash care label)
The colour and size of the product
The fault location and the type of services you’d like to have
Before returning your garment, please clean it first. A non-cleaned garment will be sent back without being repaired.
Please see our price list below. All prices include the cost of returning the garment after repair/ alteration to the UK Mainland, we are happy to return garments outside the UK Mainland for an additional cost. Due to the technical nature of the product it is difficult to confirm a fixed price for some alternations and repairs until we have inspected the garment, prices below may therefore vary slightly.
All prices will be confirmed prior to any work being undertaken, no work will be carried out until both approval and payment for work has been received. Anything with a potential shade variation (ie: panel replacement / zip) will be photographed and be sent for approval prior to any work being undertaken.
ZIPS AND COLLARS
DROP LINER REPLACEMENTS
OTHER REPAIRS & REFURBISHMENT
CAN'T FIND THE REPAIR YOU NEED?
Due to the diverse range of fabrics and trims we use, some alterations might not be included in the list above. If so, please contact our Customer Service Team. They will be happy to quote any alterations upon request. Please note, that we currently cannot replace glued seals or drysuit zips. However, this can be carried out by approved repair centres, whose details we are happy to supply.
By having your garment repaired by Musto, you can be sure that the integrity of the garment is preserved. Should any repair fail to perform within a reasonable period, we will re-assess the repair upon its own merit. We do not accept responsibility for any goods returned to us that are damaged or lost in transit.
Washing, drying and ironing can shorten the life of your garments. Take care of your Musto garments so that they can take care of you. Read our tips for cleaning and storing your garments so that they last even longer.
TEAMS AND CORPORATE
For teams and corporate customers please contact your representative.